Fifteen years ago, when we were both starting out in our careers (not), I met Antlers at Vail hotel GM Rob LeVine during a talk I was giving in Vail about PR tips for businesses. There was Rob, a speaker’s dream come true—a friendly face. He’s been my firm’s client and friend ever since. Although he hired WordenGroup PR to help him, I should have been paying him all these years for what he has taught me about business:
- Use every chance to send a handwritten note. If you’re sending a package, always include a note. It’s a personal touch that goes a long way.
- Eliminate extra exclamation marks, let the words convey the emotion. Emails with typos and excessive exclamations are one of his pet peeves. I’m not sure how he feels about emojis :).
- “The answer is yes, what’s the question?” That sentence is a Rob mantra; he truly runs his business by it.
- Give away more for free. In the “Free Economy,” Rob is a master at complimentary amenities. Snowshoes, bikes, GoPro cameras, yoga, an electric car charger–as well as WiFi and parking. He thrives on making guests happy.
- Plug into the power of Seth. Rob enjoys reading Seth Godin, who recently wrote: “Average stuff for average people is getting ever more difficult to sell. If that’s all you’ve got, get something else.” The post reminded me of Rob; not only does he make the Antlers stand out, he understands that his guests aren’t average either. And treats them that way.
Rob could teach a class on how to be your best self in business: not by hiding behind titles or jargon or policies, but by putting yourself out there as a human being. In our office – and I’m not making this up – we often ask, What would Rob do?